FAQ
Product questions
What are grip socks?
Football grip socks are popular with professionals and amateur players because they keep the foot stable in the shoe thanks to non-slip rubber dots on the sole. This improves shooting accuracy, mobility and minimizes blisters. Although more expensive than normal socks, they offer better grip and comfort, which increases performance on the pitch. Once you've worn them, you often don't want to go without them.
What are the benefits of grip socks?
Grip socks offer better grip in the shoe thanks to non-slip rubber dots, which allows for more stability and control during fast movements. They reduce the risk of blisters and improve power transmission, making shots more precise and movements faster. Whether you're a professional or a recreational athlete, grip socks increase comfort and performance on the court.
Ordering process
Can I cancel or change my order?
A cancellation or change of the order is only possible if it has not yet been processed. Please contact us as soon as possible.
How do I receive confirmation of my order?
You will receive confirmation of your order to the email address you provided during the ordering process.
How can I check the status of my order?
The status of your order is divided into the phases order confirmation
and order processing. The order is then handed over to DHL.
How long does it take to process an order?
The processing time for your order is 1-2 days.
Shipping and Delivery
What shipping options are available?
The only shipping option available is DHL Warenpost.
Please note that deliveries to a packing station are not
possible.
How long does the delivery take?
The average delivery time is 2-3 business days after processing time.
Which countries are supplied to?
Delivery is only possible within Germany. For other countries, please contact us by email.
How much are the shipping costs?
Shipping for your order under 50€ is 5.49€.
My delivery didn't arrive, what should I do?
There can be various reasons for this, which
and to happen and we cannot influence. Possibilities are
e.g. that the delivery was handed over to DHL, but this was
has been lost during the delivery process. In this case, you will receive
a free replacement delivery.
Since this involves additional costs for our young company, we ONLY charge if the customer is at fault
(e.g. due to incorrect address information, delivery to Packstation or no
labeling of the bell) 5.49€ for the re-shipment of the
An order.
In all cases, please contact us to resolve any delivery issues.
Return and Refund
How can I return a product?
You can cancel your contract by sending us an email or
send the sample cancellation form by post.
What is the return period?
The statutory cancellation period is 14 days from the day on which
which you or a third party authorized by you, who is not the
Carrier is the goods (or the last goods of your order at
several partial deliveries).
Who bears the delivery costs for a return shipment?
As a buyer, you bear the costs for the return. We ask you to
Please return the item to us with sufficient postage. In case of
Complaints are subject to the statutory warranty periods
Your question remained unanswered?
Please feel free to use the opportunity to contact us! We will be happy to help you.